It began in 2007, when Spata says Home Depot’s direct-to-store distribution model was very decentralized. This system ensures the components for a multi-line order arrive at the right packing area in close proximity to one another and balances the workload at single-line pack stations and multi-line, light-directed put walls.Īlthough the DFCs are the spearhead of Home Depot’s response to the omni-channel revolution, they would not be possible without a massive remodeling of the company’s supply chain. What truly sets the facility apart is a warehouse control system that synchronizes order fulfillment activities. Inside the newest DFC in Locust Grove, Ga., an assortment of light automation and conventional picking processes are coordinated in real time with a goal of same-day order shipping. Home Depot worked with an integrator ( Intelligrated) to build one DFC in California, one in Georgia, and a third due to come online next year in Ohio. The latest addition to the company’s network is the direct fulfillment center (DFC), designed to support omni-channel capabilities like direct-to-consumer fulfillment and store pickup for online orders. However the customer wants to transact, we’ll make it happen on the back end.” Alternatively, they might want to see and touch a product in a showroom before ordering a specific size or color online. “A high number of in-store transactions start online, where we can drive customers to the store armed with all the information they could need. “In fact, we prefer to take the ‘e’ out of e-commerce and just call it commerce,” says Scott Spata, vice president of supply chain direct fulfillment for The Home Depot. “If you move to a just-in-time replenishment model, then you need a supply chain that can support those activities” Scott Spata, VP supply chain direct fulfillment, Home Depot
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